Service and Repair Technician- Utah |
| Sep. 09, 2008 - Nov. 31, 2008 |
| Location: | Salt Lake City, UT |
| Salary Range: | $10-$11.50 per hour |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Vision, Flex, 401K |
| Type: | Full Time |
| Department: | Service and Repair Centers- Utah |
| Description: | A Spring Communications Wireless Technician is required to troubleshoot, problem solve and repair cellular equipment. This person will communicate effectively and give prompt customer service. In addition, will assist customers in explaining functions of different handsets and to generate sales of used phones, unlocks, number transfers and miscellaneous accessories. It is the technicians roll to see to the growth and stabilization of the Service & Repair Center.
The Wireless Technician is often the first impression that customers have of Spring Communications; as a result, it is paramount that Wireless Technicians uphold at all times to the highest standards, the companys mission statement and core values. The Wireless Technician position is a critical role in the company, and requires a well-rounded and determined individual that will take part in the growth of the company.
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| Duties: | Primary Responsibilities Include:
40 hours a week (full time)
Properly greet the customer and discuss issues regarding their cellular equipment
Troubleshoot and repair equipment as needed
Sales of accessories and Bluetooth car kits
Sales of Service Center services, ie; number transfers, unlocking phones and phone repairs.
Actively promote the service center by contacting business customers, competitors and potential clients via phone and premises visits
Accountability for Operational Activities:
Assure the quality experience as per our Mission Statement of our customers
Obey all Policies and Procedures
Protect the company against fraudulent and harmful activities
Fulfill the Operational focus in servicing customers and meeting monthly goals
Other duties as assigned
Customer Service
Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
Follow Spring Communications mission statement
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| Qualifications: | Required Skills, Abilities, and Knowledge:
High school diploma
Good communication skills
Electronics experience in trouble shooting and repairing, preferred
Solder experience
Minimum 1 year of retail sales experience
Ability to learn new products and services in a timely manner
Proficient in all Microsoft applications
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