Client Services Representative(UTAH only)- Full Time |
| Jan. 01, 2008 - Dec. 31, 2008 |
| Location: | Salt Lake City, UT |
| Salary Range: | $7.50 per hour plus commission |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Vision, Flex, 401K |
| Type: | Full Time |
| Department: | Customer Loyalty Center (Utah Only! Call Center) |
| Description: | A Spring Communications Client Services Representative is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas of operations, teamwork and sales. The Client Services Representative’s primary role will be to verify customer information, ensure that the customer had a positive experience, and execute the sales presentations to current customers. The representative has a lasting impression on our customers; as a result, it is paramount that consultants uphold the highest standards, the company’s mission statement and core values at all times. The position is a critical role in the company, and requires a well-rounded and determined individual that will take part in the growth of the company.
Core Objective: A Spring Communications Client Services Representative is required to diligently and effectively execute the Sales Program of the company and fulfill the Mission Statement and Core Values within a call center environment.
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| Duties: | Meet or Exceed Sales Goals:
• 20+ hours a week (part time) or 30+ hours per week (full time)
• Properly greet and conduct presentations to all customers following the guidelines set forth, overcoming objections, and attaching features and accessories
• Look up all existing customers for VIP discounts, FAN discounts and renewal eligibility
• Report to performance board for daily one on one regarding goal setting for daily and month-to-date Revenue, GP, Subsidies, Attachment Rates, and Activations
• Maintain a gold standard for personal activations
• Fulfill the Sales focus of our Three Fold Focus as it pertains to the Big Three
Accountability for Daily Operational Activities:
• Execute the team routine without apathy
• Follow opening and closing procedures of the routine to uphold the center’s appearance, cleanliness, and staffing standards
• Attend all required meetings
• Maintain all customer contracts with zero pending
• Assure the quality experience as per our Mission Statement of our customers
• Obey all Policies and Procedures
• Protect the company against fraudulent and harmful activities
• Fulfill the Operational focus of our Three Fold Focus as it pertains to the Big Three
• Other duties as assigned
Customer Service
• Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
• Follow Spring Communications mission statement
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| Qualifications: | Required Skills, Abilities, and Knowledge:
• High school diploma
• 1 year of Sales/Customer Service experience preferred
• Ability to learn new products and services in a timely manner
• Proficient in all Microsoft applications
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