ID Retail Customer Service Representative - Idaho |
| Nov. 20, 2008 - Dec. 31, 2008 |
| Location: | Twin Falls, UT |
| Salary Range: | $7.50 + Commission |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Vision, Flex, 401K |
| Type: | Full Time |
| Department: | Idaho |
| Description: | Position summary: A Spring Communications Retail Customer Service Representative is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas of sales in a retail environment. The Retail Customer Service Representatives primary role will be to sell activations, accessories, and features using the 5 Step Sales Process while providing customers a world-class sales experience. The Retail Customer Service Representative is often the first impression that customers have of Spring Communications; as a result, it is paramount that a Retail Customer Service Representative uphold at all times and to the highest standards, the companys mission statement and core values. The Retail Customer Service Representative position is a critical role in the company, and requires a well-rounded and determined individual that will take part in the growth of the company.
Core objective: A Spring Communications Retail Customer Service Representative is required to diligently and effectively sell activations, accessories, and features using the 5 Step Sales Process while providing customers a world-class sales experience.
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| Duties: | Primary Responsibilities Include:
Meet or Exceed Sales Goals:
20+ hours a week (part time) or 30+ hours per week (full time)
Properly greet and conduct sales presentations to all customers following the mystery shopper guidelines, overcoming objections and attaching features and accessories
Look up all existing customers for VIP discounts, FAN discounts and renewal eligibility
Report to performance board for daily one on one regarding goal setting for daily and month-to-date Revenue, GP, Subsidies, Attachment Rates, and Activations
Maintain a gold standard for personal activations
Fulfill the Sales focus of our Three Fold Focus as it pertains to the Big Three
Accountability for Daily Operational Activities:
Execute the branch routine without apathy
Follow opening and closing procedures of the routine to uphold store appearance, cleanliness, merchandise and staffing standards
Attend all required meetings
Maintain all customer contracts with zero pending
Assure the quality experience as per our Mission Statement of our customers
Obey all Policies and Procedures
Protect the company against fraudulent and harmful activities
Fulfill the Operational focus of our Three Fold Focus as it pertains to the Big Three
Other duties as assigned
Customer Service
Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
Follow Spring Communications mission statement
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| Qualifications: | Required Skills, Abilities, and Knowledge:
High school diploma
Telecom experience preferred
Minimum 1 year of retail sales experience
Ability to learn new products and services in a timely manner
Proficient in all Microsoft applications
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